Effective Date: April 2024
Welcome to FashFo and our Terms of Service. These Terms and Conditions are of significant importance as they define your legal rights while using our service. Please carefully review them before subscribing to any of our Services. By using our service, you agree to be bound by these Terms and Conditions, which govern the relationship between FashFo and our users. FashFo reserves the right to modify these Terms at any time. Any changes will be notified to you, such as by updating the “Last Updated” date at the end of these Terms. We recommend reviewing these Terms and Conditions each time you access the Site. Please note that failure to accept these Terms and Conditions will result in the inability to purchase any items from the site.
By accessing, browsing, or ordering products through the Site, you acknowledge your legal acceptance and agreement to abide by these Terms and Conditions. Any breach or violation of these Terms may lead to the immediate termination of services provided.
DEFINITIONS AND INTERPRETATION
In these terms and conditions:
‘content’ refers to information published by us or posted by you on www.fashfo.com.au
‘FashFo’ denotes our Australian registered business name (ABN: 9879)
‘our site’ encompasses our online presence;
‘our’, ‘we’, and ‘us’ pertain to FashFo and its employees
‘products’ or ‘items’ denote the goods and/or services offered by FashFo, including but not limited to our selection of apparel and accessories supplied on behalf of various independent brands
‘seller’ indicates the named brand, designer, or individual on whose behalf we conduct sales
‘user’ encompasses any user of our site
‘you’ and ‘your’ include any user of our site
‘website’ denotes www.fashfo.com.au
‘liability’ pertains to responsibility for breach of contract, Breach of Duty, misrepresentation, restitution, or any other cause of action related to or arising under these Terms and Conditions
PAYMENT
2.1 Payment for all Products and Services must be made via credit or debit card or any other payment method specified on the online checkout page of the Site.
2.2 Orders will be processed using your nominated payment method. It is your responsibility to ensure the accuracy and currency of your accepted payment details. Adequate funds must be available during payment processing.
2.3 We do not collect or store payment information. All payment data is collected and stored by secure third-party payment gateways. FashFo or any external party cannot view complete debit/credit card details.
2.4 Payment failures may result from insufficient funds, incorrect or outdated payment information, or transaction disputes. In such cases, if payment cannot be processed, the sale remains valid, and FashFo may reattempt the payment process. We reserve the right to suspend or terminate future deliveries for outstanding payments.
2.5 Failure to settle outstanding amounts within ten days of the order cut-off date may incur a late payment fee.
2.6 We reserve the right to investigate accounts suspected of incorrect or fraudulent activity, which may lead to order termination or account suspension following the investigation.
PRICING
3.1 Prices for goods and/or services are as displayed on our website. Failure to pay charges in accordance with these terms may result in our refusal to provide goods and/or services.
3.2 Prices are subject to change, but changes do not affect orders for which we have already confirmed sale.
3.3 Occasionally, products may be incorrectly priced. In such cases, we will contact you for guidance or reject your order and notify you accordingly. We promise to sell products at the lowest retail price and offer price matching under specified conditions.
YOUR DETAILS
4.1 By providing your details for a purchase, you agree to:
Provide truthful personal information and keep it accurate and current
Not create accounts for others without permission or share your account details
Maintain the security of your account
4.2 FashFo will keep your details private and secure.
CHANGE OF DETAILS
5.1 You can update your account details on the FashFo website.
5.2 Address and/or delivery instruction changes must be emailed to customercare@fashfo.com.au for consideration.
5.3 We are not liable for charges resulting from outdated payment information.
ACCESS
6.1 We reserve the right to deny access to our site without notice and decline service to users in breach of these terms.
TAXES
7.1 Prices may or may not include relevant taxes or duties. Unclear cases may require additional payment for tax or duty liabilities.
ORDERS
8.1 All orders are subject to acceptance and availability. Payment confirmation constitutes order acceptance. We reserve the right not to accept or process transactions.
8.2 Delivery estimates are not guaranteed. Risk transfers upon delivery, and any delays do not incur liability on us.
DELIVERY
9.1 We aim to deliver within indicated timeframes but do not guarantee precise delivery dates.
9.2 We may be unable to deliver to certain locations, in which case we will inform you and arrange alternatives.
9.3 Risk transfers upon delivery, and damaged products due to mishandling are not our liability.
CANCELLATION
10.1 Orders may be terminated if products are unavailable, with full refunds issued.
10.2 Cancellations are allowed before order processing, after which returns per our Returns Policy are necessary.
RETURN & EXCHANGE POLICY
11.1 Returns for non-faulty or undesired items are not permitted. Sizing-related exchanges are allowed within 7 days.
11.2 Customers cover shipping costs for exchanges and must provide tracking information for eligibility.
11.3 Returned items must be in original condition with tags attached, except for non-returnable items identified in their descriptions.
11.4 Sale items are non-refundable unless faulty.
11.5 FashFo reserves the right to deny return requests.
LINKS TO OTHER SITES
12.1 We provide links for convenience but do not endorse external sites or their content.
COPYRIGHT
13.1 Material on our site is copyrighted, and any unauthorized use is strictly prohibited.
TRADEMARKS
14.1 Trademarks used on our site are property of their respective owners.
ACCURACY AND VARIATIONS
15.1 Descriptions, specifications, and visuals are accurate but may vary slightly.
15.2 We reserve the right to revise site content and these terms without notice.
INDEMNITY
16.1 You agree to indemnify us from liabilities arising due to your breach of these Terms.
REFERRAL CODES AND DISCOUNTS
17.1 Various discounts and offers are subject to terms and may be withdrawn at our discretion.
EVENTS OUTSIDE OUR CONTROL
18.1 We are not liable for failure to perform obligations due to events beyond our control.
INTELLECTUAL PROPERTY RIGHTS
19.1 All intellectual property rights on the Site are reserved.
DISCLAIMER AND LIMITATION OF LIABILITY
20.1 Products may vary slightly, and data transmission risks exist, although we take precautions.
20.2 Our liability is limited to the purchase price of products.
20.3 FashFo is not liable for ordered items; we act as a service intermediary.
PRIVACY
21.1 Refer to our separate Privacy Policy document available on the Site.
CHANGING OF TERMS AND CONDITIONS
22.1 We reserve the right to modify these terms as required, with updates reflected in the date.
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